At 92star, we believe that gaming should always be entertaining — never a source of stress, financial difficulty, or personal harm. This page sets out the tools, policies, and support resources we have put in place to help every Pakistani player stay in control of their gaming activity at all times.
92star strictly enforces a minimum age of 21 years for all registered players. Age verification is mandatory before any withdrawal is processed.
92star operates as a licensed international online casino and sportsbook, serving players across Pakistan — from Karachi and Lahore to Islamabad, Faisalabad, and Rawalpindi. We take our responsibility towards players seriously. Behind every account on our platform is a real person, and our goal is to make sure that person's experience remains positive, in budget, and genuinely fun.
Responsible gaming is not just a checkbox requirement under our international gaming licence — it is a core value at 92star. Whether you enjoy cricket betting on PSL matches, spinning slots, or playing live dealer games, the same principle applies: gaming should be a leisure activity funded from disposable income, never from money needed for essentials like rent, groceries, or utility bills.
Pakistani players are increasingly embracing crypto deposits via Bitcoin and USDT, and the speed of crypto transactions means funds can move quickly. That speed makes it even more important that players set clear spending limits before they start a session. 92star's toolset gives you the controls to manage exactly that — and we encourage every player to use them, whether or not they feel their gaming is currently a problem.
Responsible gaming tools on 92star are always free to activate, take effect immediately, and cannot be reversed without a mandatory cooling-off period — ensuring that decisions made in a calm moment cannot be undone impulsively during a gaming session.
Problem gambling refers to any gambling behaviour that disrupts a player's personal, financial, or social life. It is not defined by how much money is spent, but by the relationship a player has with their gaming activity. Warning signs can include gambling with money set aside for household expenses, borrowing from family members to fund deposits, lying about how much time or money is being spent on gaming, or feeling anxious or irritable when not gambling.
In Pakistan's growing online betting community, social stigma can sometimes prevent players from seeking help early. At 92star, all responsible gaming requests — self-exclusions, limit reductions, or account closures — are handled discreetly and without judgment by our support team. There is no negative consequence to asking for help or activating a restriction on your own account.
Recreational players typically gamble for entertainment, set a clear budget before they start, accept losses as the cost of entertainment, and can stop at any time without difficulty. Problem gamblers, by contrast, may find themselves unable to stop despite wanting to, spend increasing amounts to get the same excitement, and continue gambling even when it creates stress at home or at work.
If anything in the above description sounds familiar, we strongly encourage you to use the self-assessment checklist in the section below and to reach out to our support team immediately.
92star will never encourage a player to deposit more, play longer, or reverse a self-exclusion request in order to recoup losses. Any support agent who does so should be reported to our compliance team immediately.
If you answer yes to two or more of these questions, consider activating responsible gaming tools or speaking to our support team.
Do you find yourself gambling with money meant for bills, groceries, or household expenses?
Have you tried to cut down or stop gambling but found it difficult?
Do you feel restless, irritable, or anxious when you are not gambling?
Have you borrowed money or sold items to fund your gaming activity?
Do you regularly chase losses by depositing more after a losing session?
Has gambling caused arguments with family members or affected your work?
Have you hidden the extent of your gambling activity from people close to you?
If you answered yes to 2 or more, email us at [email protected] or use Live Chat to activate a self-exclusion or deposit limit today.
All 92star players must be 21 years of age or older. Age is verified via CNIC document upload before any withdrawal is processed. Accounts found to belong to players under 21 are closed immediately, regardless of account balance, and the matter is escalated to our compliance team and licensing authority.
Every tool below is available free of charge to all registered 92star players. Activating a restriction takes under two minutes via Live Chat or email — and most take effect immediately.
Set a daily, weekly, or monthly cap on how much you can deposit into your 92star account — in PKR or crypto equivalent. Once a limit is set, it cannot be increased for a minimum of 7 days to prevent impulsive changes during a losing run. Decreases take effect immediately.
Choose to receive an on-screen notification after 30, 60, or 90 minutes of continuous gaming activity. Time can pass quickly during a live PSL betting session or an extended slot run — session reminders help you stay conscious of how long you have been playing without interruption.
Request a self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanent closure. During self-exclusion, your account is locked, all marketing communications are stopped, and you cannot create a new account. Reversing a self-exclusion requires a mandatory 24-hour cooling-off period minimum.
Enable regular pop-up reality checks that display your net gaming result for the current session — win or loss — alongside how long you have been active. Seeing actual figures rather than just playing "in the moment" is one of the most effective tools for preventing unplanned overspending.
Access a full breakdown of your gaming activity, deposits, withdrawals, and bonus use at any time from your account dashboard. Transparent data about your own spending patterns is an essential part of staying informed and in control of your gaming budget.
92star's support team is available around the clock — with peak coverage from 10:00 to 02:00 PKT to align with Pakistani player activity. Any responsible gaming request — a limit, a break, or a full self-exclusion — will be actioned by a real team member, not an automated chatbot.
Activating any responsible gaming control on 92star takes only a few minutes. You do not need to give a reason, and there is no waiting period for reductions or exclusions — only for increases, which is intentional.
Sign in to your 92star account using your registered email and password. Navigate to the Account Settings section from the top navigation menu.
Inside Account Settings, select the "Responsible Gaming" tab. All available tools — deposit limits, session reminders, reality checks, and self-exclusion — are listed here.
Choose the tool you wish to activate. For deposit limits, set your preferred daily, weekly, or monthly amount in PKR. For self-exclusion, choose your preferred duration from the available options.
For self-exclusion requests, you will receive a confirmation email to your registered address. Respond to confirm, and the exclusion takes effect immediately. For limit changes, the new limit is applied the moment you save the setting.
If you cannot access your account or need urgent help, contact [email protected] directly. Our team can apply restrictions manually on your behalf without requiring account access on your part.
Any reduction to your existing deposit limit takes effect the moment you confirm the change. You do not need to wait for a new billing cycle. The reduced limit applies to your next deposit attempt immediately.
To protect against impulsive decisions during a losing session, any request to increase a deposit limit is subject to a mandatory 7-day waiting period. During this period, the existing lower limit remains in place. This delay is non-negotiable and cannot be waived by support agents.
A self-exclusion request cannot be reversed without a minimum 24-hour cooling-off period for short-term exclusions, and a minimum 7-day review period for exclusions of 6 months or longer. Permanent self-exclusion closures cannot be reversed. These rules exist to ensure that protection decisions made calmly cannot be undone in a moment of impulse.
Deposit limits for Bitcoin and USDT wallets are calculated using the PKR equivalent at the time of deposit. Your daily or weekly PKR limit applies equally to crypto deposits. This ensures that crypto's speed and convenience does not inadvertently allow players to exceed their intended budget.
92star enforces a hard minimum age of 21 years for all players. This applies to all payment methods — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Bitcoin, and USDT — without exception.
92star operates under an international gaming licence that mandates strict age verification for all players. The minimum age to hold a 92star account and participate in any gaming activity — including cricket betting, live casino, slots, and sportsbook — is 21 years of age.
Age verification takes place at two stages: first, a declaration of age is required at the point of registration. Second, documentary verification via CNIC (Computerised National Identity Card) is mandatory before any withdrawal is processed. Players who cannot provide a valid CNIC showing they are aged 21 or above will have their withdrawal request declined and their account reviewed.
If you share a device — a mobile phone, laptop, or tablet — with younger family members, we strongly recommend taking the following steps to prevent underage access to the 92star platform:
If you believe a minor has registered or is using a 92star account, please report it immediately to [email protected]. All such reports are treated with the highest priority and are escalated directly to our compliance team and licensing authority.
Set your limits, play at your own pace, and enjoy cricket betting, live casino, and slots knowing that 92star's responsible gaming tools have your back. For Pakistani players who play smart, 92star is built for you.
21+ only · Play responsibly · International gaming licence · Self-exclusion available 24/7